Privacy Policy

1 Introduction

Rocky Solutions (registered as Rocky Solutions, Shop 11, Techno Market Plaza, Hebbal Main Road, Bengaluru, Karnataka 560024, India) is committed to protecting the privacy and security of your personal information. This Privacy Policy applies to all services offered through our website, mobile communications, and any other digital or physical channels through which we interact with you.

We understand that privacy is a fundamental right. This policy is designed to be transparent about our data practices and to give you meaningful control over how your information is used. We comply with applicable Indian data protection laws, including the Information Technology Act, 2000 and its amendments, and are working toward compliance with the Digital Personal Data Protection Act, 2023.

2 Information We Collect

2.1 Information You Provide Directly

When you interact with us through our website, forms, or direct communications, we may collect:

• Contact Information: Full name, email address, phone number, company name, designation, and mailing address.
• Communication Content: Messages, project enquiries, support requests, feedback, and any content you submit through our contact forms or email.
• Account Information: If you create an account on our client portal, we collect login credentials and profile information.
• Payment Information: Billing address, payment method details (processed securely through third-party payment gateways; we do not store full card details).
• Consent Records: Records of the permissions and consents you provide to us, including communications consent.

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain technical information:

• IP address and approximate geographic location
• Browser type, version, and operating system
• Pages visited, time spent on pages, and navigation paths
• Referring URLs and exit pages
• Device identifiers and screen resolution
• Cookie data and session identifiers

2.3 Information from Third Parties

We may receive information about you from third-party sources such as business partners, public databases, and social media platforms when you interact with our content on those platforms.

3 How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: To respond to your enquiries, deliver contracted services, and provide client support.
• Communication: To send service updates, project communications, invoices, and other transactional messages related to your engagement with us.
• Marketing & Promotions: With your explicit consent, to send promotional communications about our services, offers, insights, and company news via SMS, email, WhatsApp, Google RCS, OBD calls, or other digital channels.
• Website Improvement: To analyze usage patterns, improve user experience, and optimize our website content and services.
• Legal Compliance: To comply with applicable laws, respond to legal processes, enforce our agreements, and protect the rights and safety of our users and the public.
• Business Operations: For internal business analysis, reporting, fraud prevention, and security purposes.

4 Information Sharing and Disclosure

Rocky Solutions does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your information in the following limited circumstances:

• Service Providers: With trusted third-party vendors who assist in delivering our services (e.g., cloud hosting, email service providers, analytics tools, payment processors). These parties are bound by confidentiality obligations and may only process your data as instructed by us.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, subject to equivalent privacy protections.
• Legal Obligations: When required by law, court order, or government authority.
• Protection of Rights: When we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• With Your Consent: In any other circumstances with your explicit consent.

5 Notification and Communication Consent

When you provide us with your contact details and indicate your consent, we may contact you via one or more of the following channels:

• Email: Service notifications, newsletters, promotional offers, and business updates.
• SMS (Short Message Service): Transactional alerts, appointment reminders, promotional messages, and updates.
• OBD (Outbound Dialing): Pre-recorded voice messages with service information, offers, and updates.
• Google RCS (Rich Communication Services): Enhanced messaging with interactive content, service updates, and offers.
• WhatsApp: Business communications, service notifications, promotional updates, and customer support.
• Mobile Push Notifications: App-based alerts and updates where applicable.

Opting Out of Communications: If you prefer not to receive such updates or marketing communications, you may opt out at any time by:

• Contacting us directly at info@rocky.solutions
• Clicking the unsubscribe link included in all promotional emails
• Replying "STOP" to any SMS message you receive from us
• Contacting us by phone at +91 63549 00127

Please note that opting out of marketing communications will not affect our ability to send you transactional messages related to services you have contracted with us (e.g., invoices, project updates, support responses).

6 Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. Cookies are small text files stored on your device.

Types of Cookies We Use

• Essential Cookies: Required for the website to function properly. These cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
• Preference Cookies: Remember your settings and preferences for a better experience.
• Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness.

You can control cookie settings through your browser settings. However, disabling certain cookies may affect website functionality.

7 Data Security

We implement industry-standard technical, administrative, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• SSL/TLS encryption for all data transmitted via our website
• Secure, encrypted storage for all personal data
• Access controls limiting data access to authorized personnel only
• Regular security audits and vulnerability assessments
• Employee training on data protection best practices

While we take every precaution to protect your data, no system is completely immune to risk. We encourage you to use strong passwords and exercise caution when sharing personal information online.

8 Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, or reporting obligations. Specifically:

• Client project data is retained for a minimum of 7 years post-project completion for legal and audit purposes.
• Marketing consent records are retained until you withdraw consent, plus an additional 3 years.
• Website analytics data is retained for up to 26 months.
• Communication records may be retained for up to 5 years for dispute resolution purposes.

Upon expiration of the retention period, personal data is securely deleted or anonymized.

9 Your Rights

You have the following rights regarding your personal information held by Rocky Solutions:

• Right to Access: Request a copy of the personal information we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete personal information.
• Right to Erasure: Request deletion of your personal information, subject to legal retention obligations.
• Right to Restrict Processing: Request that we limit how we use your information in certain circumstances.
• Right to Data Portability: Receive your personal data in a structured, machine-readable format.
• Right to Object: Object to processing of your personal information for direct marketing purposes at any time.
• Right to Withdraw Consent: Withdraw any previously given consent at any time, without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, please contact us at info@rocky.solutions. We will respond within 30 days of receiving your request.

10 Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take immediate steps to delete such information. If you believe your child has provided us with personal information, please contact us immediately at info@rocky.solutions.

11 Third-Party Links

Our website may contain links to third-party websites, plugins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy practices. We encourage you to review the privacy policy of every website you visit.

12 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by posting the updated policy on our website with a revised "Last Updated" date. For material changes, we may also send a notification via email or through our website.

Your continued use of our services after any changes to this policy constitutes your acceptance of the revised terms.

13 Contact Us